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Learner
Support
Policy

INTRODUCTION

Learner Support Policy

ssbm-geneve-promotion 2

At SSBM Geneva, students are at the heart of everything we do. We are committed to providing a supportive, inclusive, and engaging learning environment that empowers students to achieve their academic and professional goals. We understand that each student’s journey is unique, and we strive to ensure that all learners—regardless of their background, learning style, or personal circumstances—receive the
guidance, resources, and assistance they need to succeed.

The Learner Support Policy reflects our dedication to student wellbeing, academic excellence, and continuous growth. Through personalized advising, academic mentorship, IT and administrative support, and access to a comprehensive digital learning ecosystem,
we ensure that every student has the tools necessary to navigate their studies with confidence. Whether through one-on-one support, a userfriendly Student Information System (SIS), or structured mentorship
programs, we are here to guide students every step of the way.

By fostering an inclusive and student-centred approach, SSBM Geneva ensures that learning is not just about acquiring knowledge but about building a fulfilling and enriching educational experience that prepares students for success in their careers and beyond.

Admission

Admission to SSBM Geneva programs is conducted fully online through the Student Application System (SAS) and supported by the Admissions team.

To assure transparency, data accuracy, and successful enrolment, SSBM Geneva takes special care to provide accurate and up-to-date information about its programs, accreditations, rankings, tuition fees, and admission requirements, among others, to all interested stakeholders, including potential students.

This information is shared through SSBM Geneva website, brochures, program outlines and other publicly available materials and other SSBM Geneva sources.
To provide even more support for all potential students, SSBM Geneva offers several means of a direct contact with the school to provide additional information and support:

Additional information and support

  • Geny AI support
    Geny is SSBM Geneva’s own AI sales support assistant whose purpose is to provide relevant and accurate information on SSBM Geneva at any moment and in real time. Answers provided by Geny were revised and approved by SSBM Geneva staff to assure their accuracy.
  • Calendly meetings
    Prospective students are able to book a convenient time for a one-on-one meeting with SSBM Geneva Admission or Sales teams.
  • Telephone contact
    SSBM Geneva telephone number is available on SSBM Geneva website and interested stakeholders can reach out to SSBM Geneva Admissions team during their office hours.
  • Email
    SSBM Geneva direct email addresses (contact@ssbm.ch and admissions@ssbm.ch) are listed on SSBM Geneva website.

Visa Application Process

All students from outside the European Economic Area (EEA) require a visa to be able to study in Switzerland. This applies only to students who enroll in campus-based programs at the Geneva campus.

SSBM Geneva student services support visa applicants by informing them on the process and providing necessary documentation on enrollment.

We are committed to providing a supportive, inclusive, and engaging learning environment that empowers students to achieve their academic and professional goals

Student Visa Guide can also be accessed through SSBM Geneva blog:
https://www.ssbm.ch/studentvisa-guide-how-to-study-inswitzerland/

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SSBM Geneva student
services provide support
to visa applicants.

Induction to the Program

After students are enrolled at SSBM Geneva, student services assure that they get a proper induction to SSBM Geneva rules, quality standards, online platforms, etc.

SSBM Geneva Admissions team organizes monthly webinars for all new students to help them at the start of their studies at SSBM Geneva.

In addition to live webinars, all new students are provided with the Student Handbook, and they are given access to SSBM Geneva tutorials on how to navigate the online learning platform and Student Information System (SIS).

In addition to courses from the curriculum, all students are enrolled in Info courses that contain all relevant information and a welcome message.

If newly enrolled students still have issues with navigating SSBM Geneva platforms or have a specific question regarding the initial stages of their program, they can request a one-on-one meeting with student services.

Continuous Support

SSBM Geneva provides continuous academic, technical and procedural support to all students during their studies. To assure that students are given the best possible opportunity to complete their program, SSBM Geneva provides them with the following:

A

Personal Advisors

All students are assigned with a personal advisor after being enrolled to SSBM Geneva programs. The student may send an email and contact the personal advisor for any administrative questions as well as questions regarding the online platform.

B

IT Support

IT team offers continuous support with SSBM Geneva online learning platform and SIS.

C

Mentorship Programs

Students enrolled in programs that include mentorship are assigned with a faculty member to oversee their research and academic progress. DBA students are assigned with a mentor for the whole duration of their program and Bachelor and Master students are provided with a mentor in the last semester of their program, once they start working on their final thesis. Mentors are assigned according to the student’s area of interest in relation to the mentor’s expertise.

D

Academic Support

Academic support is provided by ensuring students have access to faculty members who deliver courses. Campus based students can request a one-on-one meeting with a course lecturer during designated consultation hours on
campus. Online students are provided with an opportunity to contact the course lecturer through a centralised email address (lecturers@ssbm.ch) that can either provide answers to frequently asked questions or forward the request directly to the course lecturer.

E

Ticketing System

The centralized ticketing system in SIS provides students with a dedicated platform to submit inquiries and report issues across various topics, ensuring a guaranteed resolution within two working days.

F

Quality Reminders

SIS platform enables the Quality Assurance team to detect students who are behind on their studies and send them automatic quality reminders to inquire about the reasons for their insufficient progress and offer additional support.

G

SIS student KPIs

Students’ dashboard in SIS provides a visual representation of their overall progress, program duration (months passed and months left in the program), average grade, risk score, number of courses completed and financial health indicators. This is to assure that students are presented with the most important KPIs relevant to their academic journey at SSBM Geneva.

sis student KPI

H

Webinars

SSBM Geneva organizes regular live webinars for all students where they can listen to lectures by esteemed professionals and faculty members and ask questions related to webinar topics. In addition to various topical webinars, regular webinars are held on various academic-related topics such as on how to conduct research, write a thesis or properly state sources. The webinar calendar is available on the SSBM Geneva website, as well as on the SIS platform.

Services

In order to advance learning and assure academic success, SSBM Geneva offers various services to all students as part of their program at SSBM Geneva.

Our services

Student Information System (SIS)

  • A centralized platform that contains all data on students’ program, academic progress, grades, important contacts and documents, etc. SIS is very user-friendly and easy to navigate and provides intuitive access to all student information.

Online Learning Platform (LMS)

  • SSBM Geneva’s online learning platform serves as a virtual classroom, providing students with seamless access to their enrolled courses and lectures. The learning content is thoughtfully structured and
    continuously updated to ensure relevance and effectiveness. Tailored to each specific program, the platform offers a comprehensive learning experience, enabling students to access course materials,
    case studies, videos, presentations, supplementary resources, coursework, library access, course syllabi, and essential program details, including schedules.

SSBM Connect

  • SSBM Connect is SSBM Geneva’s own social network that enables students to engage in mutual discussions, ask questions or post their experiences.

Online Library

  • All SSBM Geneva students are provided with a free access to SSBM Geneva online library where they can access the most current literature to support their academic journey. The titles that are available cover all areas that are included in all programs.

Campus Library

  • Campus-based students have access to on-campus library where they can borrow various current titles related to their coursework. The library is regularly updated with new titles following requests from either students or course lecturers.

EBSCO Research Database

  • All students are provided with free access to EBSCO Research Database, which is the largest provider of academic journals, articles and research.

SSBM Librarian

  • SSBM Geneva has a dedicated librarian that can assist students in accessing literature, navigating the online library and other literature-related inquiries.

Global journal of Business and Integral Security – GBIS

  • GBIS is SSBM Geneva’s very own public online journal where students and faculty members can publish their papers. Student theses are published in GBIS to ensure that students’ research can be accessed by other researchers, academics and professionals all over the world.

Career Centre

  • The Career Centre at SSBM Geneva supports students and alumni in career development, planning, and job market integration. It provides guidance on professional growth, connects students with employers and internship opportunities, and offers resources on labour market trends and career navigation strategies. Through collaboration with industry partners and alumni networks, the Career Centre enhances employment prospects and assists students in making informed career decisions.

Policies and Procedures

SSBM Geneva maintains high-quality standards and fosters a transparent, fair, and inclusive academic environment. To achieve this, the institution has established a set of key policies and procedures that define the rights and responsibilities of all stakeholders. These policies are regularly updated to reflect best
practices and ensure compliance with institutional and regulatory standards. Students can access the latest versions of these important documents through their SIS dashboard.

Below are some of the key policies and procedures relevant to students:

Key policies and procedures

  • SSBM Student Handbook

The SSBM Student Handbook serves as a comprehensive guide for students, outlining key policies, academic expectations, and available resources. It provides essential information on academic regulations, student services, grading policies, online facilities, and conduct expectations. The handbook also includes details about fees, scholarships, research opportunities, and corporate responsibility initiatives at SSBM Geneva. Regularly updated, this document ensures students have access to the latest guidelines and support throughout their studies.

  • SSBM Student Orientation Handbook

The SSBM Student Orientation Handbook is designed to help new students transition smoothly into their academic and personal life at SSBM Geneva. It provides essential information on university policies, visa and residence permit procedures, health insurance, banking, mobile services, public transportation, accommodation, cost of living, and local language resources. This guide ensures students are well-prepared for their studies and daily life in Geneva, offering practical advice and important contacts for support throughout their academic journey.

  • SSBM Diversity and Equal Opportunity Policy

This policy affirms SSBM’s commitment to providing a work and study environment that is characterised by equality, respect and collegiality.

  • SSBM Non-Discrimination and Anti-Harassment Policy

This policy outlines SSBM Geneva commitment to creating and maintaining a safe and non-discriminatory learning, living, and working environment free from harassment violence.

  • SSBM Policy on Prevention of Radicalism and Extremism

The purpose of this policy is to establish a framework for preventing radicalism and extremism within SSBM. The policy aims to ensure a safe, inclusive, and supportive environment for all students, staff, and visitors
by promoting values of respect, tolerance, and understanding.

  • SSBM Reasonable Adjustments and Special Consideration Policy

A special consideration may be required where a learner has a temporary disability, medical condition or learning needs or is indisposed at the time of the assessment. A reasonable adjustment is any action that helps to reduce the effect of a disability or difficulty that places the learner at a substantial disadvantage during an assessment.

  • SSBM Student Complaint Policy

The purpose of the Student Complaint Policy is to provide equitable and orderly processes to resolve complaints by students against SSBM personnel.

  • SSBM Student Review and Appeal Policy

This policy outlines the key principles that will be applied in receiving, assessing and hearing requests for reviews of a SSBM decision; and receiving, assessing and hearing eligible appeals against review decisions.

  • SSBM Student Academic Integrity Policy

The purpose of this Policy is to specify the main principles of academic integrity, as they apply to students and the consequences when students fail to act by these principles.

Guidelines

For each aspect of their program, students are provided with detailed written instructions and guidelines, including instructions on how to write and submit assignments, guidelines on final theses, course syllabi, etc.

Excellence award

Credit Transfer and Recognition of Prior Learning

SSBM acknowledges that students may have acquired valuable knowledge and skills through
formal education, professional experience, or life learning. The Recognition of Prior Learning (RPL)
and Credit Transfer provide a structured framework for assessing, granting, and applying
previously gained competencies toward a chosen course of study. This policy ensures that students
receive appropriate recognition for their prior learning, enabling them to progress efficiently
through their academic journey while maintaining the integrity and quality of SSBM’s educational
standards.

Gamification of Learning

At SSBM Geneva, the learning experience is continuously enhanced through innovative approaches, and the introduction of a Fully Gamified Student Information System (SIS) exemplifies this commitment. This initiative has been designed to increase student engagement and motivation by incorporating game-like elements into the SIS, transforming routine academic and administrative tasks into more enjoyable and rewarding activities for students, faculty, and administrators.

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The gamification of SIS

  • Points

Points are automatically recalculated with each login to the SIS platform, taking into account factors such as study progress, financial health, study duration, and other relevant risk factors. Points will either be gained or lost accordingly.

  • Badges

Virtual badges are assigned based on the number of points earned. These badges serve as recognition of students’ achievements and progress.

  • Status

Students are classified into one of four categories—Rising Star, Top Performer, Champion, or Top Leader—depending on their points and overall performance.

By accumulating points, students will have the opportunity to unlock rewards in the Game Shop, with each reward requiring a specific number of points to be redeemed. Additionally, certificates of achievement can be
printed, and students can track their progress on the Monsters League or Leaderboard.

This gamified approach has been integrated into SIS to encourage positive behaviour, support personal growth, and make the academic journey more engaging, thereby contributing to an enriched and motivating learning environment.

Geneva Campus Student Services

Campus-based students have various services at their disposal that are specifically tailored for students who choose to study at one of the face-to-face programs at the Geneva campus. These services are aimed at
providing students with comprehensive support to enhance their academic experience, well-being, and overall student life. From personalized academic advising and career counseling to on-campus
library access, networking events, and extracurricular activities, these services are designed to ensure that students receive the necessary resources and guidance throughout their studies. Additionally, campus-based students benefit from in-person faculty interactions, administrative support, and opportunities to engage with the local and international community in Geneva, creating a well-rounded and enriching educational journey.

Geneva Campus Student Services

  • Orientation Day

Organized at the beginning of each academic year to inform students on SSBM Geneva rules and processes and promote socialization among students.

  • Student Services Office

Campus-based students have the opportunity to request face-to-face support from student services at the campus.

  • Student Council-led activities

Student Council organizes various activities each academic year that are aimed at advancing networking and socialization, promoting inclusivity and diversity, and immersing students into the school community. The Student Council also plays a key role in facilitating student engagement through themed social events, community service projects, and collaborative initiatives. By promoting active involvement, these activities help foster a sense of belonging, encourage the development of leadership skills, and strengthen connections among students from diverse backgrounds.

  • Student lounge

A dedicated area for relaxation, learning and collaborative work where students are provided with free coffee, tea and snacks. Students are also provided with school computers and printers.

  • Gym Partnership

SSBM Geneva entered in a partnership with a gym near the campus to provide students with discounted prices to the gym membership.

  • Canteen

SSBM Geneva campus is located in a Geneva Business Centre which offers students access to the GBC restaurant Côté Jardin which offer a variety of foods that accommodate all dietary preferences.

  • Preferential access to SSBM-hosted professional events

SSBM Geneva partners with industry professionals and companies to provide students with networking opportunities to advance their careers.

  • Personalized suggestions and support with all governments, immigration, and regulatory procedures
  • Personalized suggestions and support with adapting to Swiss life and culture
  • ISIC student card

The International Student Identity Card (or ISIC) is the only internationally recognized student ID card. As well as being proof of full-time student status, the ISIC card gives students access to over 150,000 discounts
around the world.

  • campus lounge